Pennant Services is looking for a collaborative, innovative and solution-minded HR professional to support and accelerate the results of its senior living, assisted living, and memory care business line in Wisconsin.
The HR Resource will be an ownership-minded resource providing guidance to multiple senior living, assisted living, and memory care communities, the local administrators, and local business office managers. The HR Resource will support assisted living communities in the Pinnacle portfolio to deliver HR best practices, consultation, and guidance to achieve each community’s business objectives. The HR Resource will bring appropriate resolution to related HR compliance matters, and provide support to operational HR initiatives, HR training, incentive programs, leadership development and coaching related to best employment practices and risk management. The HR Resource will be a key member of the Pennant HR Team and will drive cultural excellence around our core values.
DUTIES & RESPONSIBILITIES
- Advises on the application of Federal and State labor and employment laws and policies and procedures to ensure compliance.
- Supports Acquisition activity for Wisconsin, Pinnacle entities.
- Provides training and development of HR systems and processes for new business office managers and wellness leaders.
- Understands human resources needs of assigned communities via analysis of community-specific human resources data as well as regular communication with local administrators, business office managers, and wellness leaders.
- Identifies training/development needs of assigned communities and acts as liaison with various service center departments to provide appropriate community-specific training.
- Partners with Compliance, Payroll, and Benefits department to facilitate training as needed.
- Assists assigned communities with reasonable accommodations and the interactive process under the ADA.
- Analyzes human resources data such as employee satisfaction survey scores, employee satisfaction survey comments, new hire survey responses, exit interview information, unemployment claims data and turnover statistics. Recommends and facilitates actions in response as necessary in partnership with local community and its leaders.
- Investigates HR-related complaints and documents investigation and resolution.
- Reports any incidents of non-compliance or high-risk actions to the Director of HR, and/or the Compliance Partner.
- Provides Workday HR Resource support for Pinnacle senior living, assisted living, and memory care entities, including reviewing and approving all new job requisitions submitted.
- Provides Accurate Background Check training and support for Pinnacle entities, including reviewing reports and providing guidance as needed.
- Assists with local operational job description development.
- Creates or revises human resources policies, procedures, and related documents/forms.
- Audits selected HR activities such as personnel files, FLSA or HR policies/processes periodically to determine consistency of administration and compliance.
- Contributes to Human Resources Department annual goals set by Director of HR for Pinnacle.
- Promotes, lives organizations core values and acts as cultural champion.
- The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
- Bachelor’s degree required, preferably in Human Resources, Organizational Psychology, Business, or another related field. SHRM certification preferred.
- A minimum of 3 years HR experience.
- Willing to travel throughout Wisconsin with occasional overnight stays as needed, up to 60%.
- Continuous improvement focus, collaborative mindset, strong interpersonal skills.
- Detail focused and ability to set appropriate priorities amongst multiple demands.
- Knowledge of state and federal employment compliance regulations to include Wage & Hour, FMLA, ADA, Workers Comp etc. – multistate experience strongly preferred.
- Experience in employee relations, recruiting, diversity initiatives, and employee life cycle.
- A positive, flexible, and caring personality who displays good judgment, inspires confidence, and handles confidential matters with discretion.
- Excellent listening skills and demonstrates professional empathy.
- Ability to provide direct, transparent feedback and develop relations of accountability.
- Strongly Preferred: Experience in Healthcare setting and/or industry.
- Preferred: Experience with Workday or other HRIS systems.
A SUCCESSFUL CANDIDATE WILL BE:
- Detail Oriented and Precise; the successful candidate will appreciate accuracy and timeliness and ensure this by performing follow-ups with current and new HR systems, communicates Federal and State guidelines and guidance requests and training opportunities.
- Assertive and Direct; the successful candidate will be able to clearly articulate what needs to be done without avoiding the challenges of the differing opinions and operational needs.
- Improvement Driven; the successful candidate will strive to implement better, faster, more accurate practices in areas such as HR compliance, employee development and process improvement.
- Self-Starter: the successful candidate will be independent in creating and implementing innovative practices.
- Demonstrative Leader: the successful candidate sets the example of staying calm in high pressure challenges.
- Influential; the successful candidate helps Executive Directors to understand and believe in best practices.
- Great communicator- Can communicate strategically and effectively with a broad range of stakeholders.
